Does anybody care about it any more??
Business folks like you and me care, sadly most sellers on eBay are not business folks, but rather someone selling stuff they found in their attic, because it’s easier to sell it on eBay rather than host a yard-sale.
I do not sell on eBay, buyer only, but off eBay I am in costumer service as well: 7 years as a door to door salesman, and than since than in doors as a sale associate. Retail sales repping is “my thing”. I love doing it. I was a door-to-door sales rep for 7 years, loved it to pieces, quit due to family emergency, but I may take it up again, because I loved that job so much. Since than I got another job temping as a sale associate for a department store. Like my first job, my second one involved pitching sales and getting costumers to buy. All in all I’ve got 10 years experience pitching sales and I love doing it. My job is to find out what customers want and keep costumers happy, because that is the job I enjoy doing the most of all.
I pride myself in my ability to keep costumers happy… though my manager does not like the fact that that sometimes means I send them to another store! o.0 I love what I do, sadly, as you pointed out, costumer service is for the most part a thing of the past. The other girls I work with are all fresh out of high school or college and they are working retail “until something better comes along”… these girls come and go a dime a dozen and worst of all, they could not care less about the costumers.
They rarely smile, they do not engage the costumer in conversation, they never fold the cloths before putting them in the bag, they never wrap fancy prom gowns in tissue paper and pack them in boxes, they never leave the cash register to help a costumer try on a dress in the fitting room, and twice I’ve seen girls actually tell costumers to leave because they did not like the costumer!!! (a cross dresser, each time… which the store has a no discrimination policy and it says right in it that we can not discriminate against trans gendered folks… hey, we sell fancy dress items, the cross dressers are going to shop here! the sales girls need to get used to it or get a new job!)
In my experience it is the young people that are the trouble… they do not care about the costumer, they hate their job, they take out their hatred for their job on the costumer, they feel like they are in a rut, costumer service suffers because they refuse to respect their job and take it seriously. They act like spoiled brat punks instead of professional business men and women.
On eBay, the lacking in business professionalism is worse, because the seller can sell underwear in their underwear and it’s that casual aspect of eBay selling that causes sellers to not think they are business professionals. Sad but true.
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